Privacy Policy — jezbazz

jezbazz collects personal data from players through several channels: directly when you register an account, when you interact with our platform, and automatically through your device and browser during your visit. We are committed to collecting only the data that is necessary for the purposes set out in this Privacy Policy.

Registration Data

When you create a jezbazz account, we collect the following information:

• Full legal name as it appears on your government-issued identification
• Date of birth (used to verify you are aged 18 or above)
• Mobile phone number registered in Bangladesh and linked to your mobile financial service
• A username and encrypted password of your choosing
• Your confirmation that you have read and accepted the jezbazz Terms & Conditions and this Privacy Policy

KYC & Identity Documents

For identity verification purposes, we may also request copies of:

• National Identity Card (NID) or passport
• Proof of address (such as a utility bill or bank statement dated within the past three months)
• A selfie or photograph for biometric identity confirmation where required

Transaction Data

Each time you make a deposit or initiate a withdrawal on jezbazz, we record transaction metadata including the amount in BDT, the payment method used (bKash, Nagad, Rocket, or Upay), the timestamp, and the transaction reference number provided by your mobile wallet. We do not store your full mobile wallet PIN, password, or account credentials.

Behavioural & Usage Data

We automatically collect certain technical data when you access jezbazz, including your IP address, device type, operating system, browser type, pages visited, session duration, games played, bet amounts, and in-platform navigation patterns. This data is used in aggregate to improve the platform experience and is not used to identify you individually for marketing purposes.

Data Category	Examples	Collection Method
Identity Data	Name, date of birth, NID number	Registration form, KYC submission
Contact Data	Mobile number, email address	Registration form
Financial Data	Transaction amounts, wallet references	Payment gateway events
Technical Data	IP address, device ID, browser type	Automatic (server logs, cookies)
Usage Data	Pages visited, games played, session length	Automatic (analytics tools)
Communications Data	Support tickets, chat messages	Customer support interactions

jezbazz processes your personal data only for clearly defined, legitimate purposes. We do not use your data for purposes that are incompatible with those stated below. The primary legal bases on which we rely to process your data are: performance of a contract (your use of our platform), compliance with a legal obligation, and our legitimate interests in operating a secure and fair gambling platform.

Account Management

We use your registration and identity data to create, maintain, and administer your jezbazz account, to verify your identity and age, to process your deposits and withdrawals in BDT, and to communicate with you about your account status, security alerts, and platform updates.

Platform Security & Fraud Prevention

Your technical data, transaction history, and behavioural patterns are analysed to detect and prevent fraud, collusion, money laundering, and unauthorised account access. This processing is essential to maintaining a safe environment for all players on jezbazz. Where suspicious activity is identified, we may share relevant data with appropriate authorities as required by law.

Responsible Gaming Compliance

We use your gaming activity data — including bet frequency, deposit patterns, and session length — to monitor for indicators of problem gambling behaviour. This processing is carried out in your interest and forms part of our commitment to responsible gaming. If indicators of concern are identified, our support team may reach out to offer assistance or to present available responsible gaming tools.

Service Improvement & Analytics

Aggregated and anonymised usage data is used to improve the jezbazz platform, optimise game performance, identify popular features, and develop new products tailored to Bangladesh players. This processing does not involve identifying you as an individual.

Marketing Communications

Where you have given your explicit consent to receive marketing communications, we may use your contact details to send you information about promotions, seasonal offers, and new game launches on jezbazz. You may withdraw this consent at any time by contacting support@jezbazz or by following the unsubscribe instructions in any marketing message you receive.

jezbazz does not sell, rent, or trade your personal data to third parties for any commercial purpose. However, in order to deliver a fully functional, secure, and compliant gambling platform, we do share certain data with a limited set of trusted third-party service providers and, where legally required, with regulatory or law enforcement authorities.

Game Providers

jezbazz integrates games from certified third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game hosted by one of these providers, the provider's systems receive technical session data (such as your anonymised player session ID and bet amounts) in order to operate the game and determine its outcome. These providers are contractually bound to process this data only for the purposes of game delivery and fair play verification.

Payment Processing Partners

When you make a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, transaction reference data is shared with the relevant mobile financial service provider to facilitate and confirm the payment. jezbazz does not share your full mobile wallet credentials with any party and does not retain your wallet PIN or password.

Identity Verification Services

As part of our KYC process, identity documents submitted by players may be processed by a third-party identity verification service. All such providers are subject to strict data processing agreements and are only permitted to use your documents for the stated purpose of identity verification on behalf of jezbazz.

Legal & Regulatory Disclosure

jezbazz may be required to disclose certain player data to law enforcement agencies, financial intelligence units, or other government bodies where disclosure is mandated by applicable law — for example, in connection with an anti-money laundering investigation or a court order. Any such disclosure will be limited to the minimum data required to satisfy the legal obligation.

jezbazz uses cookies and similar tracking technologies to make the platform function correctly, to remember your preferences, and to understand how players interact with the site. A cookie is a small text file placed on your device by a website you visit. Cookies are widely used across the internet and are generally not harmful to your device.

Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the jezbazz platform to function. They enable core features such as secure login sessions, account authentication, and navigation between pages. These cookies cannot be disabled without breaking core platform functionality.
• Performance & Analytics Cookies: These cookies collect anonymised data about how players use jezbazz — for example, which pages are visited most frequently, how long sessions last, and which games generate the most engagement. This information is used to improve the platform.
• Functional Cookies: These cookies remember your preferences and settings — such as your preferred language and previously selected game filters — so that you do not need to reconfigure them on every visit.

Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most modern browsers allow you to refuse all cookies, accept only certain types of cookies, or delete existing cookies. Please note that disabling strictly necessary cookies will prevent you from using core features of the jezbazz platform, including account login.

Specific instructions for managing cookies vary by browser. Refer to the help documentation of your browser (Chrome, Firefox, Safari, Edge, or Opera) for detailed instructions relevant to your setup.

jezbazz takes the security of your personal data seriously. We have implemented a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, alteration, disclosure, or destruction.

Security Measures in Place

• 256-bit SSL/TLS encryption for all data transmitted between your browser and our servers
• Encrypted storage of passwords using industry-standard hashing algorithms — jezbazz staff cannot view your password in plain text
• Access controls that restrict internal access to personal data on a strict need-to-know basis
• Regular security audits and vulnerability assessments of platform infrastructure
• Automated monitoring systems that detect and alert on unusual account access patterns

Data Retention Periods

We retain your personal data only for as long as it is necessary for the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:

Data Type	Retention Period	Reason
Account registration data	Duration of account + 5 years after closure	Contract performance, legal obligation
Transaction records	7 years from transaction date	Financial record-keeping requirements
KYC documents	5 years from account closure	Anti-money laundering compliance
Customer support records	3 years from last interaction	Dispute resolution, service quality
Technical / usage logs	12 months rolling	Security monitoring, platform improvement

After the applicable retention period has elapsed, personal data is securely deleted or anonymised so that it can no longer be linked to an individual player.

As a jezbazz player, you hold a number of rights regarding your personal data. jezbazz is committed to honouring these rights and will respond to valid requests within a reasonable timeframe. To exercise any of the rights described below, please contact support@jezbazz with a clear description of your request and sufficient information to verify your identity.

Right of Access

You have the right to request a copy of the personal data that jezbazz holds about you. Upon receiving a verified request, we will provide you with a summary of your stored data in a readable format within 30 calendar days.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Players may update basic account information directly through the account settings area; for more significant corrections (such as legal name changes), please contact support@jezbazz with supporting documentation.

Right to Erasure

In certain circumstances, you may request that jezbazz delete your personal data — for example, if you close your account and there is no longer a legal obligation requiring us to retain the data. Please note that erasure requests may not be fulfilled where retention is required by law (such as for financial record-keeping or anti-money laundering compliance).

Right to Withdraw Consent

Where jezbazz processes your data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing that occurred prior to the withdrawal.

Right to Lodge a Complaint

If you believe that jezbazz has not handled your personal data in accordance with this Privacy Policy, you have the right to raise a complaint directly with our support team in the first instance. We take all privacy complaints seriously and will acknowledge and investigate your concern promptly.

Know Your Customer (KYC) verification is a standard process used by financial and gaming platforms to confirm the identity and age of their users. jezbazz conducts KYC checks in accordance with responsible platform management practices and as a condition of processing certain withdrawal requests. KYC is a player protection measure as much as it is an operational requirement — it helps us ensure that accounts are used only by their rightful owners and that no minor is able to access real-money gambling services.

When KYC Is Required

• Before processing a withdrawal request that exceeds applicable thresholds
• When account activity patterns suggest a potential identity or security concern
• When a player requests a significant account change, such as updating their registered mobile number
• As part of a periodic review of high-value accounts

Documents Accepted for KYC

• Bangladesh National Identity Card (NID) — front and back
• Valid passport (photo page)
• Driver's licence issued by the Bangladesh Road Transport Authority (BRTA)
• Recent utility bill, bank statement, or mobile bank statement dated within the past 90 days as proof of address

How KYC Documents Are Handled

All KYC documents submitted to jezbazz are transmitted over encrypted connections, stored securely, and accessed only by authorised staff members involved in the verification process. Documents are retained for the period described in the Data Retention section above and are then securely deleted. jezbazz does not share your KYC documents with any party other than a contracted identity verification provider engaged for the sole purpose of document authentication.

jezbazz reserves the right to update or amend this Privacy Policy at any time. When material changes are made, the revised policy will be published on this page with an updated effective date. Where practical, we will notify registered players of significant changes via the mobile number or contact details held on their account.

We encourage all players to review this Privacy Policy periodically to stay informed about how jezbazz protects their personal data. Continued use of the platform following the publication of an updated Privacy Policy constitutes acceptance of the revised terms.

Contacting Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way jezbazz processes your personal data, please get in touch with our support team. All privacy-related inquiries are handled in English during Bangladesh Standard Time (BST, UTC+6) business hours.

Contact us by email (plain text — not a clickable link): support@jezbazz

Please include "Privacy Inquiry" in the subject line of your message along with your registered mobile number so that we can locate your account and respond efficiently.